The smoking Note 7 video Samsung didn’t want the world to see

The smoking Note 7 video Samsung didn’t want the world to see

The smoking Note 7 video Samsung didn't want the world to see

Zhang Sitong was saving a friend’s phone number on his Samsung Galaxy Note 7 smartphone when it started to vibrate and smoke. He threw it on the ground and told his friend to start filming.Two employees from Samsung Electronics showed up at his house later that day, he said, offering a new Note 7 and about $US900 in compensation on the condition that he keep the video private. Zhang angrily refused.

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Samsung scraps Galaxy Note 7 over fire concerns
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Samsung scraps Galaxy Note 7 over fire concerns Samsung has scrapped its flagship smartphone less than two months after its launch, dealing a huge blow to its reputation and outlook after failing to resolve safety concerns.

Only weeks before, even as Samsung recalled more than 2 million Note 7s in the United States and elsewhere, the company had reassured him and other Chinese customers that the phone was safe.”They said there was no problem with the phones in China. That’s why I bought a Samsung,” said Zhang, a 23-year-old former firefighter.
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“This is an issue of deception. They are cheating Chinese consumers.”Samsung, already reeling from its embarrassing and expensive decision last week to kill the Note 7, has a particularly vexing problem in China. On Tuesday, China’s powerful state-run broadcaster, China Central Television, or CCTV, criticised the way Samsung tested its phones and asked whether its claims that the phones were safe and reliable were “fabricated falsehoods”.
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“If Samsung continues to violate the legitimate rights and interests of Chinese consumers and continues to refuse to make public the samples used in its testing process as well as the process itself, who would be able to help Chinese consumers find the truth?” the CCTV report said.The South Korean company is paying a price for treating China differently. Samsung initially said the Chinese version of the Note 7 had a different battery and was safe. But last week, after reports in China of phones catching fire, it finally recalled the Note 7 there before it scrapped the phone globally. A damaged Samsung Galaxy Note 7. Samsung has recalled more than 2 million Note 7s in the United States and elsewhere. Photo: AP “The brand has been damaged already,” said Di Jin, research manager in China for IDC, a technology research firm. “It will be really hard for Samsung to regain its market share in the near future.”In a statement, Samsung said it “would like to apologise for any misunderstandings this may have caused the Chinese consumers due to an unclear communication in the process”. The South Korean company is paying a price for treating China differently. Photo: Bloomberg It said its quality control was the same in all countries.”To Samsung, China is one of the most important markets and a crucial destination for foreign investment,” it said. “Samsung never holds a double standard against them.” This is an issue of deception. They are cheating Chinese consumers. Samsung Note 7 customer Zhang Sitong Samsung was once the top phone maker in China, which is now the world’s largest smartphone market. It enjoyed a reputation for quality in a country weary of cheap products, as well as the benefit of a Korean name in a country that adores Korean pop music and culture.But Samsung has become the latest global brand to…

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